AWS's cloud-based contact center service that enables businesses to provide customer service across voice, chat, and tasks with omnichannel support. Like having a complete call center in the cloud without needing physical infrastructure or expensive equipment.
A startup can use Amazon Connect to handle customer support calls and chats without building a traditional call center, paying only for usage time.
Amazon Connect is a full cloud contact center (CCaaS) with routing, IVR, agent workspace, and analytics. Azure Communication Services provides programmable voice/chat/SMS building blocks (often paired with Dynamics 365 Customer Service for a full contact center). Google CCAI Platform focuses on contact center AI and integrations with partner CCaaS providers rather than being a standalone CCaaS in the same way. Oracle B2C Service is a customer service platform that can support contact-center workflows but is not a direct like-for-like CCaaS equivalent to Amazon Connect.