Google Cloud Contact Center AI Platform - an AI-first contact center as a service with omnichannel routing, Agent Assist for real-time agent guidance, and deep CRM integration. Like having Google's AI helping your support team in real-time.
A tech company uses CCAI Platform to route customer calls intelligently while providing agents with real-time suggested responses and knowledge articles during calls.
CCAI Platform is Google Cloud’s AI-first contact center platform that combines omnichannel routing, virtual agents, and real-time agent assistance with CRM/contact-center integrations. Other clouds offer contact-center and bot building blocks, but there is no single, directly equivalent managed product with the same packaging and Google CCAI feature set across AWS, Azure, or OCI.