Google's enterprise-grade conversational AI platform for building complex chatbots and virtual agents with advanced conversation flows and natural language understanding. Like creating sophisticated customer service bots that can handle multi-turn conversations.
A bank uses Dialogflow CX to build a virtual assistant that helps customers check balances, transfer money, and report lost cards through natural conversation.
Dialogflow CX, Amazon Lex, Azure AI Bot Service, and OCI Digital Assistant are managed platforms for building conversational bots. Dialogflow CX is especially oriented around visual, state-machine-style conversation flows (flows/pages), while Lex emphasizes intent/slot models and integrates tightly with AWS Lambda; Azure commonly pairs Bot Service with Azure AI Language/CLU and orchestration; OCI Digital Assistant provides skills-based assistants integrated with Oracle apps.