Microsoft's cloud-based omnichannel contact center platform with AI-powered Copilot assistance, voice, chat, and deep Microsoft Teams integration for customer service operations. Like transforming Teams into a full-featured call center.
A healthcare provider uses Dynamics 365 Contact Center to handle patient inquiries via phone, chat, and email, all through Microsoft Teams with AI-suggested responses.
Dynamics 365 Contact Center is Microsoft’s cloud contact center built for omnichannel customer service with deep Microsoft 365/Teams and Dynamics 365 integration plus Copilot AI. AWS Amazon Connect is the closest fully managed CCaaS equivalent. Google’s CCAI focuses heavily on AI-assisted contact center capabilities and is commonly paired with partner CCaaS platforms. Oracle Cloud doesn’t have a single, universally adopted first-party CCaaS equivalent in the same way; Oracle customer service capabilities are often delivered via Oracle Service products and partner contact center solutions integrated on OCI.