Oracle's enterprise customer service platform combining contact center, knowledge management, and field service with multi-channel support for voice, chat, and social media. Formerly known as RightNow CX.
A global telecommunications company uses Oracle Service Cloud to manage millions of customer interactions across phone, email, chat, and social media from a unified platform.
Oracle Service Cloud (formerly RightNow CX) is a SaaS customer service (CRM) platform for contact center, knowledge management, and digital customer engagement. AWS, Azure, and Google Cloud don’t offer a single first-party product that directly matches Oracle Service Cloud’s full customer-service suite; similar outcomes are typically achieved by combining partner CCaaS/CRM products (for example, Salesforce Service Cloud, Zendesk, Genesys, NICE, or Twilio) with cloud integration, analytics, and identity services. Oracle Service Cloud is part of Oracle’s CX applications portfolio rather than an OCI infrastructure service.